Privacy

Who we are

FeedLeads makes social media posts for home-service businesses from their own job photos, and publishes them to the Facebook, Instagram and Google Business Profile accounts the business connects. This policy covers the FeedLeads website and apps at feedleads-one.vercel.app and any FeedLeads domain.

What we collect

• Your account: name, email address and mobile number
• Your business profile: business name, services, towns you serve, hours, public phone number, website and the description you write
• Photos you or your crew upload, and the notes you add to them
• Data from the Facebook, Instagram and Google accounts you connect (see the next two sections)
• Leads that reach your business through your posts: the caller's or sender's name, number, message and, for calls, a recording and summary when you turn that on
• Your texts and replies with us, and when you agreed to receive texts
• How you use the app, for support and to keep it working
• Billing details, which our payment processor holds (we never see full card numbers)

Data from Facebook and Instagram

• When you connect, Facebook asks you which Pages and Instagram professional accounts to share. We only receive the ones you choose.
• We receive: the Page and Instagram account names and IDs, an access token for each, and the results of the posts we publish (reach, likes, comments, clicks).
• We use it only to publish the posts you approve and to show you how they did. We don't post anything you haven't approved or allowed to auto-post.
• We don't sell it, use it for advertising, or share it with anyone except the service providers listed below who help us run FeedLeads.
• Access tokens are stored on our servers only, encrypted, and are never sent to your browser.
• You can remove FeedLeads at any time in Facebook: Settings & privacy, Settings, Business integrations. We then stop using your data and delete it as described under Deleting your data.

Data from Google

• When you connect Google, we ask to manage your Google Business Profile. We receive your Business Profile accounts and locations, an access token, and the results of the posts we publish.
• We use it only to let you pick your location, publish the posts you approve, and show you how they did.
• FeedLeads' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• You can remove FeedLeads at any time at myaccount.google.com/permissions.

How we use AI

To write captions, lay out posts and check them, we send your photos, business details and post text to AI providers that process them for us. We never use your photos, posts or connected-account data to train AI models, and we never sell them. Before a photo is used we check it for children's faces, house numbers and license plates, and blur them or hold the photo for you. We may brighten a photo or clear a grey sky, but never change the work itself.

Who we share it with

• Service providers who run FeedLeads for us: hosting (Vercel), database and storage (Supabase), AI writing and checking (Anthropic), AI images (Runware), texts (Twilio), email, and payments (Stripe). Each gets only what it needs for its job.
• Facebook, Instagram and Google, when we publish to the accounts you connected.
• Your franchise brand, if your business belongs to one: its admins can see your posts, results and setup status, but not your texts with us or your billing details.
• Authorities, only when the law requires it.

We never sell your personal information.

How we protect it

Data is encrypted in transit and at rest. Access tokens never leave our servers. Every table is locked down so each person sees only their own business, and staff actions are recorded in an audit log.

How long we keep it

We keep your data while your account is open. When you close your account or ask us to delete your data, we disconnect your accounts right away and delete your photos, posts and connected-account data within 30 days. Records we must keep by law, like invoices, are kept as long as the law requires.

Deleting your data

Email privacy@feedleads.net from your account's email address, or remove FeedLeads from Facebook or Google as described above. Full steps: feedleads-one.vercel.app/legal/data-deletion.

Your rights

You can ask us for a copy of your data, to correct it, or to delete it, and you can disconnect any account or turn texts off at any time. If you live in a state with its own privacy law, such as California, you have these rights under that law too, and we won't treat you differently for using them.

Children

FeedLeads is for businesses. It isn't meant for anyone under 18, and we don't knowingly collect their data.

Changes

If we change this policy in a way that matters, we'll tell you by email or text before it takes effect. The date at the top shows the latest version.

Contact

Privacy questions or requests: privacy@feedleads.net.